Cooking Instructions

Cookies are small text files that are stored on the device the website is being viewed on.  These cookies are used by websites to improve your browsing experience.

Only strictly necessary cookies are used by Chamilli.co.uk, to make sure the website works as it’s meant to.  Legally, you are automatically opted into these cookies, to use the basic functions of the website.

Other types of cookies need your permission before cookies can be captured.  Chamilli.co.uk doesn’t use any performance, functional and marketing cookies so you don’t need to worry about opting in or out of them at the moment.

If you have any questions about the cookie policy, get in touch using the contact form.

Data is collected when you visit Chamilli.co.uk, place an order, redeem a gift card, visit and interact with any of Chamilli's social media accounts, contact us via email, the online form, by phone or when leaving any reviews or completing any surveys. The following types of data will be collected:

• Name
• Billing/delivery address
• Orders and receipts
• Email address
• Telephone number
• Interactions with the website and online store
• Interactions with social media
• Open rates, click through rates on email marketing campaigns
• Ratings from reviews
• Relevant information from emails and calls

The data is used in a number of ways:

• To process any orders that you make by using the website. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations.
• Respond to your queries, refund requests and complaints. Handling the information you sent enables us to respond. We may also keep a record of these to inform any future communication with us and to demonstrate how we communicated with you throughout.
• To send you email notifications when you place a product in your basket and you abandon your browsing before completing your checkout. We do this based on our legitimate interest to 1) provide you with tracking information so that you can follow your order 2) enhance your customer experience and give you more information around where your delivery is and when your order will arrive.

Any personal data that is collected by Chamilli, will only be kept for as long as needed to fulfil the purposes it was collected for.  This includes, but is not limited to, customer marketing, processing orders, arranging delivery as well as satisfying any legal, accounting or reporting requirements.
 
Legally, basic information about our customers (including Contact, Identity, Financial and Transaction Data) needs to be kept for six years following your most recent purchase from us.  This is for tax purposes and to manage any after sales queries.

When you opt in to receive marketing emails from Chamilli, any customer profile information you submit will be stored for up to six years.  If you get in touch and request for this data to erased, your records with be deleted sooner.  Any data will be securely destroyed when one of these retention periods have been reached.

At times we may anonymise your personal data (so that it can no longer be associated with you) to use for analysis, research or statistical purposes in which case we may use this information indefinitely without consulting you.

We know how much data security matters to all our customers. With this in mind we will treat your data with the utmost care and take all appropriate steps to protect it.

We secure access to all transactional areas of our websites and apps using ‘https’ technology.

Access to your personal data is password-protected, and sensitive data such as payment card information is secured and encrypted to ensure it is protected.

We regularly monitor our system for possible vulnerabilities and attacks, and we carry out penetration testing to identify ways to further strengthen security.

With your consent, we will use your personal data, preferences and details of your transactions to keep you informed by email, web, text, telephone about news products, events, special offers, discounts, promotions, competitions and so on. This is only applicable within the UK.

You are free to opt out of hearing from us at any time.

It’s likely that we’ll need to update this Privacy Notice from time to time. We’ll send you an email update if there are any important changes, but feel free to come back and check it whenever you wish.